EN - Reservation Agent
Core
Frontline hospitality role focused on booking room reservations, managing guest requests, and maximizing revenue through up-selling.
Role type
Reservation Agent
Builds
Room reservations and guest service interactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Opera PMS proficiency, up-selling techniques, guest service management, data entry accuracy, problem solving
Preferred skills
Additional languages, prior hospitality experience
Responsibilities
Book room reservation requests, enter rooming lists, update accurate information in the system, ensure best selection for the guest, maximize revenue through up-selling, recommend property facilities, assist guests with information and special requests
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