Help Desk Support Technician
Core
First point of contact for internal IT support, managing onboarding/offboarding, resolving technical issues, and maintaining documentation to ensure staff can focus on ministry work.
Role type
Help Desk Support Technician
Builds
IT support services for internal staff
Domain
Christian media ministry / IT support
Deliverable
client delivery
Required skills
Troubleshooting hardware/software, user account management, ticketing system proficiency, Windows/macOS support, Microsoft 365/Google Workspace familiarity, basic networking concepts, AV setup
Preferred skills
Prior IT support experience, trade school or military IT background
Technologies
Windows, macOS, Microsoft 365, Google Workspace, ticketing systems, remote support tools
Responsibilities
Serve as primary point of contact for internal IT requests, troubleshoot Tier 1 and Tier 2 issues, support desktops/laptops/printers/phones, manage software deployment, handle onboarding/offboarding, manage user accounts and access control, escalate complex issues, assist with meeting AV setup, contribute to IT documentation
Seniority
Individual Contributor
