Customer Success Manager – Stratumn
Core
Ensure successful implementation, adoption, and long-term satisfaction of Stratumn customers by acting as a trusted advisor at the intersection of client stakeholders and internal engineering/product teams.
Role type
Customer Success Manager (SaaS implementation & advisory)
Builds
End-to-end process traceability solutions for large enterprises using Stratumn's Trace platform
Domain
Blockchain technology / Business Process Management / SaaS
Deliverable
client delivery
Required skills
Customer Success, Project Management, Business Analysis, SaaS delivery, technical collaboration, process documentation, problem-solving
Preferred skills
REST APIs, integration middleware, cloud architectures, cross-functional team collaboration
Technologies
Stratumn Trace platform, REST APIs, integration middleware, cloud architectures
Responsibilities
Build long-term relationships with customer teams; Lead Customer Success Reviews and Steering Committees; Collaborate with Solution Engineers for configuration and technical integration; Lead and coordinate implementation phases to meet milestones; Support customers during transition to production and drive continuous improvement; Communicate customer needs to Product teams to propose improvements.
Seniority
Individual Contributor, mid-level to senior