Customer Success Manager
Core
Own and scale post-sales customer experience for a blockchain data infrastructure platform serving finance, engineering, and strategy teams.
Role type
Senior Customer Success Manager (Enterprise & Digital-Native)
Builds
A world-class Customer Success motion for Web3 companies and institutions using Allium's canonical data layer.
Domain
Blockchain infrastructure / Onchain Finance / SaaS
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer Success team building, Enterprise account management, Web3/blockchain domain expertise, Revenue expansion strategies, Executive stakeholder management, Customer health modeling, Early-stage startup operations
Preferred skills
Community-driven success programs, Customer education program building, Open-source ecosystem experience
Technologies
Blockchain data infrastructure, Web3 protocols, SaaS platforms
Responsibilities
Own end-to-end customer journey (onboarding to expansion), Design scalable Customer Success strategies, Partner with Sales for revenue growth, Build executive relationships, Translate customer feedback to product insights, Develop customer health metrics and playbooks, Lead early hiring and mentoring of CSM team
Seniority
Senior, hands-on IC with team leadership responsibilities