Reception Agent
Core
Greet guests, handle check-in/check-out, respond to requests, settle accounts, and promote hotel facilities to enhance the guest experience.
Role type
Front desk reception agent
Builds
Guest check-in/check-out processes and personalized hospitality experiences
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest greeting, check-in/check-out processing, account settlement, up-selling, request handling
Preferred skills
Service-oriented personality, initiative, promoting hotel facilities
Responsibilities
Greet guests, check-in guests, respond to guest requests, settle guest accounts, promote hotel facilities
Seniority
Entry-level IC
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