Operation Strategist Analyst
Core
Develop and set scalable processes for a rapidly growing collection team, monitor metrics & SLAs, and implement data-driven improvement plans.
Role type
Operations Strategist Analyst
Builds
Scalable operational processes and efficiency improvements for the collection team
Domain
Financial services / Collections operations
Required skills
Process improvement, Data analysis, Project coordination, Root cause analysis, Metric monitoring, SLA management
Preferred skills
Experience in Operation Excellence, Coordinating cross-team campaigns, Multitasking in fast-paced environments, Working knowledge of medium-large operations
Responsibilities
Develop and set scalable processes, Monitor metrics & SLAs, Analyze data to find problems and develop improvement recommendations, Implement improvement plans, Work closely with other operations teams for business process improvement
Seniority
Junior to Mid-level, open to fresh graduates