Customer Service Representative
Core
Provide sales support and customer service via telephone, email, and walk-ins to increase profit sharing and support outside sales functions.
Role type
Customer Service Representative (Sales Support)
Builds
Sales leads, quotations, sales orders, and customer retention for plumbing, HVAC, and waterworks products.
Domain
Construction industry wholesale distribution (plumbing, HVAC, waterworks)
Deliverable
product features | client delivery
Required skills
Customer service, verbal communication, relationship building, sales closing, order processing, data analysis, math skills, material handling equipment operation
Preferred skills
Knowledge of plumbing/HVAC/waterworks products, Microsoft Office proficiency, Trend/Eclipse/Word/Excel/Outlook usage
Technologies
Microsoft Office, Trend, Eclipse, Word, Excel, Outlook
Responsibilities
Answer customer inquiries and identify needs, research products and provide recommendations, enter quotations and sales orders, grow and retain customer base, follow up on backorders with vendors, process returns and warranty claims, support counter and outside sales activities, resolve order issues per policy
Seniority
Entry-level to Junior