Customer Service Representative
Core
Provide sales support and customer service for a wholesale distributor of plumbing, HVAC, and industrial products.
Role type
Customer Service Representative (Sales Support)
Builds
Sales orders, customer recommendations, and vendor quote requests for the construction industry.
Domain
Wholesale distribution (plumbing, HVAC, waterworks, industrial products)
Deliverable
product features
Required skills
telephone/email communication, order entry, vendor coordination, return/warranty processing, forklift operation, Microsoft Office proficiency, basic math
Preferred skills
product knowledge, Infor M3 experience, advanced Excel/Outlook skills
Responsibilities
Answer customer inquiries, research products, enter sales orders, follow up on backorders, process returns, support warehouse operations, drive forklift
Seniority
Entry-level to Junior
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