Customer Service Representative
Core
Provide sales support and customer service via telephone, email, and walk-ins to increase profit sharing and support outside sales functions.
Role type
Customer Service Representative (Sales Support)
Builds
Sales orders, customer recommendations, and vendor quote requests for plumbing, HVAC, waterworks, and industrial products.
Domain
Construction industry wholesale distribution
Deliverable
product features
Required skills
Customer service, verbal communication, relationship building, sales closing, order entry, vendor coordination, return/warranty processing, material handling equipment operation
Preferred skills
Knowledge of plumbing/HVAC products, proficiency in Trend/Eclipse/Word/Excel/Outlook
Responsibilities
Answer customer inquiries and identify needs, research products and provide recommendations, enter sales orders via multiple channels, grow and retain customer base, follow up on backorders with vendors, process returns and warranty claims, support counter and outside sales activities, resolve order issues per policy
Seniority
Entry-level to Junior