Counter Sales/Customer Service
Core
Provide sales support and customer service to walk-in customers at Profit Centre counters for plumbing, HVAC, and industrial products.
Role type
Counter Sales/Customer Service Agent
Builds
Sales orders, customer recommendations, and leads for outside account managers
Domain
Construction supply distribution (plumbing, HVAC, waterworks, industrial products)
Deliverable
product features | client delivery
Required skills
customer service, order processing, inventory management, basic math, software operation, material handling equipment operation
Preferred skills
plumbing/building product knowledge, Microsoft Office (Word, Excel, Outlook), internet research
Responsibilities
Assist customers with product purchases and recommendations, enter and pack sales orders, maintain and clean counter displays, process returns and warranty claims, follow up on backorders with vendors, inform buyers of low stock levels, resolve customer complaints
Seniority
Entry to Mid-level, hands-on IC