Account Manager (KYC, AML) - KYC360
Core
Manage and develop relationships with assigned customer accounts to ensure satisfaction, retention, and growth, acting as a trusted advisor for KYC360's account management objectives.
Role type
Senior Account Manager (RegTech/FinTech)
Builds
Customer retention, revenue growth, and strategic account plans
Domain
RegTech, FinTech, SaaS
Deliverable
client delivery
Required skills
Commercial acumen, negotiation, de-escalation, stakeholder management, strategic account planning, cross-functional collaboration
Preferred skills
Experience in SaaS, RegTech, FinTech, or technology-led business
Responsibilities
Protect and grow the existing revenue base by taking ownership of customer relationships; Drive customer retention by encouraging longer-term contract commitments; Identify and develop growth opportunities, including upselling and cross-selling; Develop and maintain strategic account plans, conducting regular QBRs and customer meetings; Act as the voice of the customer internally to influence product development; Monitor account health, customer satisfaction, and engagement levels.
Seniority
Experienced, hands-on IC
