Auditor Noturno Bilíngue - Novotel & Ibis Budget Sorocaba
Core
Night shift front desk and audit operations for Novotel & Ibis Budget hotels, handling guest check-in/out, financial reconciliation, security patrols, and morning coffee preparation.
Role type
Night Auditor / Front Desk Agent
Builds
Daily operational reports, secure guest accommodations, and seamless front desk processes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Night shift availability, financial reconciliation, security protocol adherence, guest service, conflict resolution, loyalty program management, shift handover procedures
Preferred skills
Bilingual communication, problem-solving, proactivity
Technologies
Hotel management systems (PMS), billing systems
Responsibilities
Reconcile daily financial transactions and audit cash registers, conduct security rounds and verify access points, manage guest check-in and check-out processes, prepare morning coffee service, resolve guest complaints and mediate conflicts, maintain front desk organization
Seniority
Individual Contributor