Service Management
Core
Manage in-house and field technicians, define service budgets and pricing, and oversee the delivery of preventive maintenance contracts and service operations.
Role type
Service Management Lead
Builds
Service operations and preventive maintenance delivery for high-precision measurement instruments
Domain
Industrial instrumentation / Measurement and analysis
Deliverable
client delivery
Required skills
Team leadership, budgeting, pricing strategy, ISO 17025 compliance, inventory management, customer satisfaction management, cross-functional liaison
Preferred skills
MBA in Business Management, SAP ERP proficiency
Technologies
SAP ERP, Microsoft Office Suite
Responsibilities
Define annual service sales budget and resources; determine service department pricing; manage and train service team (technicians, admin, contract staff); accompany field technicians on service visits; oversee inventory and parts management; ensure compliance with safety and quality standards; act as liaison between application, manufacturing, sales, and marketing teams.
Seniority
Mid-level manager