Customer Care Agent (m/w/d)
Core
24/7 first-level support for Audi customers and prospects via phone, email, web, and social media, handling complex inquiries and emergency calls.
Role type
Customer Care Agent (1st Level Support)
Builds
Audi customer service operations and data management
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
complex inquiry resolution, CRM data management, written correspondence, MS Office, German (fluent)
Preferred skills
shift work flexibility, customer orientation
Responsibilities
Answer complex verbal and written customer inquiries and emergency calls; Input and maintain customer master data in databases; Process customer correspondence using templates and individual letters; Collaborate with internal and external departments for timely case resolution.
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