Lead Project Manager
Core
Own end-to-end service readiness and lead global rollouts of new IFS products/services using the Go To Operations (GTO) framework.
Role type
Senior IC Lead Project Manager (Service Operations)
Builds
Global rollout plans, service readiness programs, and operational dashboards for IFS enterprise software.
Domain
Enterprise Software / IT Service Management
Deliverable
product features
Required skills
Global rollout coordination, service readiness management, data analysis & reporting, process improvement, stakeholder collaboration, root cause analysis, ITIL methodologies, ticketing tooling (ServiceNow/Jira), Microsoft 365 proficiency
Preferred skills
Cloud computing services knowledge, Japanese localization experience
Technologies
ServiceNow, Jira Service Desk, Microsoft 365, MS Project
Responsibilities
Coordinate maintenance activities and product upgrades across the customer base; guide support staff in testing and validation for new releases; analyze customer feedback and CSAT data to drive improvements; facilitate root cause analysis and lead continual service improvement initiatives; act as liaison between internal teams to ensure operational coherence.
Seniority
Senior, hands-on IC
