Guest Service Agent
Core
Provide quality service to guests during check-in, check-out, and throughout their stay while managing accounts and communicating with hotel departments.
Role type
Guest Service Agent (Front Office)
Builds
Guest experiences and hotel room bookings
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
customer service, account management, cash handling, switchboard operation, reservations sales, product knowledge, decision-making, multitasking, physical stamina
Preferred skills
second language proficiency
Technologies
switchboard, hotel management systems
Responsibilities
Respond to guest requests promptly during check-in and check-out, maintain control of guest and hotel accounts, operate switchboard and handle guest messaging, assist with reservations sales calls, communicate between guests and hotel departments.
Seniority
Entry-level to Mid-level, hands-on IC