Consultor(a) em Experiência do Cliente - Especialista
Core
Strategic Customer Success role connecting business needs to Credit Decision Platform solutions to drive value, retention, and growth.
Role type
Senior Customer Success Manager (Strategic)
Builds
Credit decision platforms and analytics engines
Domain
Financial services / Credit risk / Data analytics
Deliverable
client delivery
Required skills
Strategic account management, churn risk identification, business process mapping, upsell/cross-sell execution, executive presentation creation, data-driven decision making
Preferred skills
Credit/risk/anti-fraud product knowledge, SaaS/B2B experience, Salesforce/Power BI proficiency
Technologies
Salesforce, Power BI, Excel, Sensedata
Responsibilities
Act as primary contact for strategic accounts from onboarding to advanced usage; monitor KPIs, OKRs, NPS, and Health Score to ensure contract health; map client stakeholders and decision flows; lead upsell, cross-sell, and contract renegotiation initiatives; execute structured onboarding and training programs; provide consultative support for technical integrations.
Seniority
Senior, hands-on IC