Analista de Gestão do Cliente II
Core
Managing a strategic portfolio of Prime SME (Small and Medium Enterprise) clients to drive value, retention, and expansion through a consultative, results-oriented approach.
Role type
Senior Customer Success Manager (Account Management)
Builds
Customer success plans, engagement, adoption, and value generation with Serasa products
Domain
B2B Data & Technology (Credit/Financial Services)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success, Account Management, B2B portfolio management, data analytics, strategic negotiation, executive presentation, risk mitigation, cross-functional collaboration
Preferred skills
Upsell/cross-sell strategy, churn management, NPS tracking
Technologies
Serasa products
Responsibilities
Manage a portfolio of Prime SME clients as the primary point of contact; Develop and execute customer success plans aligned with client objectives; Monitor portfolio health indicators (churn, NPS, engagement, revenue); Identify upsell and cross-sell opportunities with commercial teams; Proactively mitigate risks and retain clients; Conduct strategic meetings and executive presentations with clients; Collaborate with internal teams (Sales, Product, Marketing, Operations); Structure analyses and insights for continuous customer experience evolution
Seniority
Mid-Senior, hands-on IC