Manager - Client Accounts
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for Williams Lea's service offerings.
Role type
Manager - Client Accounts
Builds
Client service delivery and operational processes
Domain
Business services / Marketing and Print
Deliverable
client delivery
Required skills
People leadership, financial management, P&L analysis, workflow management, client relationship management, continuous improvement, staffing management
Preferred skills
Experience with Engage platform, data analytics for reporting, cross-functional collaboration
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs, develop and manage high-performing client teams, ensure compliance with SLAs and quality standards, manage monthly P&L and labor allocations, create and present monthly Client Service Reviews, identify opportunities for account growth, lead due diligence for new business implementations.
Seniority
Manager, hands-on leadership
