Principal Engineer - Senior Project Manager (ITIL)
Core
Lead the end-to-end implementation of ServiceNow modules (Incident, Change, Asset, CMDB, ITOM) for a client under a fixed-price contract structure.
Role type
Senior IC ServiceNow Project Manager
Builds
ITSM/ITOM implementations and custom workflows for enterprise clients
Domain
IT Service Management (ITSM) / Enterprise Software Implementation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, fixed-price contract management, scope and risk control, stakeholder engagement, change management, UAT oversight, training program development
Preferred skills
PMP certification, ITIL certification, ServiceNow certification, US public sector project experience
Technologies
ServiceNow, ITAM, CMDB, ITSM, ITOM
Responsibilities
Oversee end-to-end implementation of ServiceNow modules; Develop and execute detailed project plans with milestones and RACI; Monitor scope, timeline, and budget to prevent cost overruns; Manage change requests and evaluate impact on project profitability; Serve as primary point of contact between development team and client; Oversee User Acceptance Testing (UAT) and facilitate go-live transition
Seniority
Senior, hands-on IC