Analista de Experiencia do Cliente III
Core
Build trusted client relationships, drive solution adoption, and act as a customer advocate to prevent churn and improve onboarding.
Role type
Senior Customer Success Manager
Builds
Client adoption of data and risk intelligence solutions
Domain
Financial services, credit risk, fraud prevention
Deliverable
client delivery
Required skills
Business case understanding, stakeholder management, workshop facilitation, churn risk identification, onboarding optimization, product roadmap influence, CSAT analysis
Preferred skills
Marketing knowledge, CRM, Database Marketing
Responsibilities
Monitor and stimulate adoption of contracted solutions, conduct governance meetings to capture feedback, develop churn prevention plans, map improvement opportunities, influence product roadmap, address CSAT feedback internally
Seniority
Senior, hands-on IC
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
