Multi Hotel Front Office Manager
Core
Oversee day-to-day front office operations for Novotel and ibis Southampton hotels, managing teams, guest experience, and revenue optimization.
Role type
Multi-property front office manager
Builds
Front office operations and guest experiences for two hotels
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Team recruitment and training, rostering and budget management, guest relations and feedback handling, revenue management and upselling, people development
Preferred skills
Experience with Accor Live Limitless membership programs
Technologies
PMS systems (implied by inventory management)
Responsibilities
Recruit and train front office staff, generate staff rosters within budget constraints, manage guest feedback across direct and online channels, maximize occupancy and upsell opportunities, drive Accor Live Limitless membership adoption
Seniority
Mid-level, hands-on IC