Data Center Technician (DCT) Manager
Core
Lead and develop a high-performing team to ensure data center service quality, compliance, and operational excellence in a mission-critical 24x7x365 environment.
Role type
Manager of Data Center Technicians
Builds
Operational stability and safety compliance for data center infrastructure
Domain
Data Center Operations / IT Infrastructure
Deliverable
infrastructure
Required skills
Team leadership and development, operational review and workload management, safety culture promotion, risk management, escalation coordination, technician training and deployment oversight, quality assurance process management, cross-functional stakeholder communication
Preferred skills
Associate degree in Computer Science or related field, experience with IT equipment support, experience in production data center environments
Technologies
Computer hardware and components
Responsibilities
Foster a culture of accountability, collaboration, inclusion, and continuous improvement; ensure adherence to policies, procedures, and service level expectations; oversee technician training and deployment/decommissioning activities; act as an escalation point for operational issues; manage team priorities and resources; champion safety standards and proactive risk management
Seniority
Manager, leading a workforce of up to ten employees
