Platform Support Analyst
Core
Primary point of contact for platform support queries and incidents, ensuring stability, performance, and availability of core platform and associated products.
Role type
Platform Support Analyst
Builds
Cloud-based AWS environment services and products
Domain
Cloud Infrastructure / Platform Operations
Deliverable
infrastructure
Required skills
AWS (EKS, EC2, RDS), system life cycle knowledge, scripting, automation, operational documentation, stakeholder communication
Preferred skills
Datadog, Terraform, Argo CD, cloud computing concepts (compute, storage, networking)
Responsibilities
Investigate, resolve, and proactively prevent platform issues; Provide day-to-day technical support to internal stakeholders; Liaise with internal teams and external partners; Review, maintain, and improve operational documentation, processes, and procedures; Support testing, reporting, and implementation of fixes; Develop and maintain scripts to automate administrative and support tasks
Seniority
Individual Contributor
