Manager – Marketing, Customer Experience & Digital Transformation
Core
Senior management consultant leading digital transformation, customer experience, and marketing strategies for clients across B2B and B2C sectors.
Role type
Senior IC management consultant (customer experience & digital transformation)
Builds
Client-facing consulting projects, strategic roadmaps, and operational models for marketing, sales, and service.
Domain
Management consulting, digital transformation, customer experience
Deliverable
client delivery
Required skills
Customer-centric strategy design, customer segmentation and personalization, loyalty program development, go-to-market strategy, omnichannel service modeling, sales process optimization, data analytics, AI/ML application, project management, team leadership
Preferred skills
Experience with cloud technologies, mobile solutions, big data, CRM systems, chatbots, and AI tools
Technologies
Cloud, analytics, data science, CRM, chatbot, AI, mobile, big data
Responsibilities
Lead complex client projects from diagnosis to implementation, develop differentiated loyalty programs, optimize sales and service operational models, manage client relationships and business development, mentor internal teams, and contribute to practice marketing
Seniority
Senior, hands-on IC with leadership responsibilities
