Consultant - Marketing, Customer Experience & Digital Transformation
Core
Consultant supporting Marketing, Sales, and Customer Experience directions on digital transformation projects across various industries.
Role type
Strategy-level management consultant
Builds
Differentiated service offers and commercial proposals for the firm's business unit
Domain
Management consulting, Digital transformation, Customer experience
Deliverable
client delivery
Required skills
Strategic planning, Go-to-market strategy, Pricing optimization, CRM management, Omnichannel service design, Customer journey mapping, Data analysis, Innovation management
Preferred skills
Data and AI expertise, Design Thinking, Commercial excellence
Technologies
CRM, Digital tools for customer experience
Responsibilities
Develop personalized digital service offers, Pilot new product/service launches, Define B2C/B2B go-to-market strategies, Optimize sales processes and incentives, Design omnichannel customer service models, Build omnichannel customer experience strategies
Seniority
Junior to Mid-level, hands-on IC
