IT Support
Core
Provide hands-on on-site maintenance and troubleshooting for local office infrastructure, serving as the primary point of contact for Jordan-based users to minimize downtime.
Role type
On-ground IT Support Specialist
Builds
Local office network stability and user productivity
Domain
IT Operations / Network Infrastructure
Deliverable
infrastructure
Required skills
Network hardware troubleshooting, Ticketing system management, IT Asset Management, ITIL best practices, AI tool familiarity
Preferred skills
CCNA, CompTIA Network+, ITIL Foundation certification
Technologies
Switches, Firewalls, Routing, Jira Service Management, IT Asset Management systems
Responsibilities
Maintain and troubleshoot local networking hardware, switches, and firewalls; Manage all support activities via ticketing system; Oversee lifecycle of IT hardware and software assets; Collaborate with global IT teams to align with security standards
Seniority
Mid-level, hands-on IC
