Reservations Agent
Core
First point of contact for guests handling room reservations, inquiries, and special requests via phone, email, and other channels.
Role type
Reservations Agent
Builds
Accommodation bookings and guest service experiences
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Reservation management, Property Management Systems (PMS), upselling, customer service, data entry, conflict resolution, shift flexibility
Preferred skills
Knowledge of Phu Quoc attractions, familiarity with Vietnamese culture, additional languages
Technologies
Property Management Systems (e.g., Opera), Microsoft Office
Responsibilities
Respond to reservation inquiries, book accommodations across market segments, record reservation data, upsell room types and services, provide property and local attraction information, handle changes and cancellations, resolve customer complaints, maintain knowledge of rates and promotions
Seniority
Entry-level to Junior