NOC Engineer
Core
First-line operational support for Syngenta's global network, ensuring connectivity and resolving technical incidents to maintain business continuity.
Role type
Hybrid NOC Engineer
Builds
Network stability and uptime for Syngenta's agricultural technology operations
Domain
IT Operations / Network Engineering
Deliverable
infrastructure
Required skills
Network troubleshooting (pings, traceroutes), TCP/IP protocol understanding, incident triage and analysis, stakeholder communication, ITIL principles, inventory management, DHCP/DNS request fulfillment
Preferred skills
Experience in multinational environments, analytical skills, organizational skills
Technologies
NMS, DHCP, DNS, TCP/IP
Responsibilities
Provide triage and analysis of network incidents, Resolve basic network incidents and requests, Manage end-to-end incident management and escalation, Liaise with local contacts and service providers to resolve connectivity issues, Assist with maintenance of inventory information and Knowledge Base systems, Fulfill DHCP & DNS requests
Seniority
Junior to Mid-level, hands-on IC
