Responsable de Projet Client - F/H - CDD
Core
Oversee operational customer satisfaction tracking, manage external providers for surveys and feedback tools, and coordinate cross-functional initiatives to improve the customer experience.
Role type
Customer Experience Project Manager
Builds
Customer satisfaction reporting, feedback management systems, and cross-functional improvement initiatives
Domain
Customer Experience / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Project management, stakeholder coordination, data analysis, report writing, provider management, digital tool deployment
Preferred skills
Experience with AI tools, mentoring capability, strong written communication
Technologies
Office Pack, Trustpilot platform, internal collaboration tools
Responsibilities
Monitor and operationalize customer satisfaction surveys, manage external research providers and community managers, produce monthly reports and insights, handle customer feedback on Trustpilot, coordinate cross-functional teams, deploy digital customer support tools
Seniority
Mid-level, hands-on IC