Junior Service Analyst with German (multilingual)
Core
Receiving and resolving hardware and application incidents via ticketing tools, escalating complex problems to 2nd line support, and collaborating with technical teams.
Role type
Junior Service Analyst (1st line support)
Builds
IT support services for customers in Scandinavia, Benelux, France, Germany, Switzerland, and the UK
Domain
IT Service Management / Technical Support
Deliverable
client delivery
Required skills
Incident resolution, ticketing tool usage, German language (B2+), English language (B2+), following procedures
Preferred skills
Willingness to develop IT skills, motivation, teamwork
Technologies
Ticketing tools, ITSM platforms
Responsibilities
Receiving and resolving incidents regarding hardware and applications, Escalating more complex problems to the 2nd line of support, Communicating with users in German and English, Collaborating with other technical teams
Seniority
Junior, entry-level with training
