Customer Service and Technical Banking Support Associates (ONSITE)
Core
Answer inbound calls to provide technical solutioning, resolve consumer inquiries, process payments, and perform general account maintenance.
Role type
Technical Customer Service Associate
Builds
Customer support interactions and account resolutions
Domain
Banking / Consumer Services
Deliverable
client delivery
Required skills
troubleshooting, systematic problem solving, account maintenance, payment processing, CRM applications, Microsoft Office, typing (30+ WPM), multi-tasking
Preferred skills
customer service experience, technical support experience
Responsibilities
Answer inbound calls, resolve technical issues, process payments, perform account maintenance, up-sell products or services
Seniority
Entry-level
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