Salesforce Service Cloud Product Analyst - NO 3rd Party Candidates
Core
Bridge between business stakeholders and IT development teams to optimize complaint handling processes and systems for the Commercial organization using Salesforce CRM.
Role type
Product Analyst (Salesforce Service Cloud)
Builds
Complaint handling capabilities and optimized processes for the Commercial organization
Domain
MedTech / Healthcare / Regulated environments
Deliverable
product features
Required skills
Salesforce Service Cloud configuration, business analysis, requirements gathering, process mapping, user story creation, Agile/Scrum, stakeholder management, system validation
Preferred skills
Experience in complaint handling or regulated environments, Computer System Quality & Validation, project management
Technologies
Salesforce Service Cloud, Agile, Scrum
Responsibilities
Partner with stakeholders to capture and document business requirements for customer handling processes; Develop workflow diagrams, business process maps, and use cases; Collaborate with IT to translate requirements into technical solutions; Support testing, validation, and deployment; Track metrics and build reports to measure progress; Maintain product backlog alignment with business needs.
Seniority
Mid-Senior, hands-on IC