Receptionist
Core
Lead reception and concierge operations to deliver exceptional customer service, manage guest journeys, and oversee workflow for a client-facing team.
Role type
Senior Receptionist / Concierge Lead
Builds
Seamless guest experiences, efficient office operations, and high-quality client service
Domain
Business Services / Hospitality / Office Administration
Deliverable
product features
Required skills
Guest services, workflow management, problem-solving, vendor management, meeting room booking, communication, time management, Cisco telephone system knowledge, Microsoft Office (Word, Excel, PowerPoint), Condeco
Preferred skills
Legal or financial services industry experience, blue-chip company reception experience, event operational experience, A/V equipment knowledge
Responsibilities
Ensure team provides outstanding reception and concierge service, communicate with direct reports and clients on job issues, escalate operational problems, handle client concerns and problem-solve resolutions, produce required reports, oversee quality assurance process, welcome guests and serve as daily point of contact, escort guests to meeting rooms, answer phones and manage reservations/messages, arrange events and transportation, book meeting rooms and manage AV/food requirements, monitor reception inbox, liaise with other departments
Seniority
Senior, hands-on IC with leadership responsibilities