EUC Engineer
Core
Senior EUC Engineer acting as the last line of escalation for complex end-user technology incidents, managing device lifecycles, and modernizing support processes using automation and AI tools.
Role type
Senior L3 EUC Engineer (Deskside)
Builds
Stable end-user computing environment for brokers and corporate staff across mixed MOE and BYOD setups.
Domain
Financial Services / Property Tech / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS administration, Microsoft 365 support, AV and meeting room technology management, printer and collaboration tool troubleshooting, asset lifecycle management, automation and scripting, problem management, root cause analysis, stakeholder engagement.
Preferred skills
Experience with AI-native tools (e.g., ChatGPT, Rovo), Jira Service Management, vendor coordination, knowledge base creation.
Technologies
Windows, macOS, Microsoft 365, Jira Service Management, Rovo, ChatGPT
Responsibilities
Act as primary L3 escalation point for complex EUC and Deskside incidents; deliver seamless onboarding and offboarding experiences; support and improve office technology including Teams Rooms and AV equipment; contribute to automation and AI-driven process improvements; create and maintain knowledge articles and user documentation.
Seniority
Senior, hands-on IC
