カスタマーサービス スタッフ（仙台）
Core
Managing orders from receipt to payment, handling claims, and coordinating logistics for tank truck and package deliveries to ensure on-time delivery and process improvement.
Role type
Customer Service Staff (Order to Cash & Logistics)
Builds
Order-to-cash processes, delivery schedules, and customer service solutions for the construction and industrial sectors.
Domain
Specialty chemicals, construction, and logistics.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order-to-cash (OTC) process knowledge, ERP system operation, logistics and transportation fundamentals, stakeholder communication, process improvement.
Preferred skills
SAP OTC process experience, ERP implementation experience.
Technologies
SAP, ERP systems.
Responsibilities
Input customer orders into ERP and arrange timely shipments; issue and dispatch shipping certificates, delivery notes, invoices, and warranty documents; handle customer phone inquiries; coordinate with sales staff and logistics providers; resolve shipment changes by liaising with relevant departments.
Seniority
Individual Contributor, 3+ years experience.
