Student Assistant, Netcompany's Service Desk
Core
Student assistant providing IT operations support, monitoring systems, and handling customer inquiries via phone for Netcompany Service Desk.
Role type
Student Service Desk Assistant
Builds
IT operations support and incident management for internal and external stakeholders
Domain
IT Operations / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT operations knowledge, Windows/Linux environment familiarity, incident logging and escalation, stakeholder communication, night shift work, weekend work
Preferred skills
Higher education in IT
Technologies
Windows, Linux
Responsibilities
Monitoring IT systems and services, acting as primary point of contact for customer inquiries via phone, logging and escalating incidents
Seniority
Student
