Ingeniero Informático IT (Agile-junior)
Core
Provide field operations support based on Salesforce technology and assist the Scrum Master in managing Agile team processes.
Role type
Junior IT Engineer (Salesforce & Agile Support)
Builds
Operational support for field teams using Salesforce platform
Domain
Environmental services (water, waste, energy) + Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce platform knowledge, Agile/Scrum methodology, Jira, Confluence, English (C1)
Preferred skills
Salesforce certifications (Trailhead), prior internship experience
Technologies
Salesforce, Jira, Confluence
Responsibilities
Handle and resolve user support tickets for field operations, assist in extracting and analyzing team metrics (velocity, burndown), maintain Agile boards and documentation, participate in Agile ceremonies
Seniority
Junior, Entry-level