Techniker im Außendienst (m/w/d)
Core
Field technician responsible for on-site and remote technical support, installation, maintenance, and configuration of betting terminals and IT infrastructure for retail shops.
Role type
Field Service Technician (IT/Hardware)
Builds
Betting terminals, IT infrastructure, and technical equipment for retail shops
Domain
Retail technology / Sports betting industry
Deliverable
client delivery
Required skills
Industrial electronics training, hardware installation, network configuration (Switches, Routers, LAN, WLAN, IP/SAT-TV), ticket system management, inventory management, Class B driver's license
Preferred skills
Technical field support experience, network knowledge
Technologies
Switches, Routers, LAN, WLAN, IP/SAT-TV, ticketing systems
Responsibilities
Support and assist shops with technical questions and issues on-site and via phone, support planning and installation of technical equipment during new openings or renovations, maintain and configure betting terminals and IT infrastructure, manage technical ticket system, plan and execute technical updates, coordinate tours and weekly schedules with sales manager, manage hardware inventory and place orders
Seniority
Mid-level, hands-on IC
