Addetto/a al Servizio Clienti/Customer Service CATEGORIA PROTETTA L.68/99 – Full o Part Time
Core
First point of contact for customers across multiple channels, resolving issues and creating sales opportunities.
Role type
Customer Service Representative
Builds
Customer support interactions and sales outcomes for a global retail chain
Domain
Retail (sleeping & living furniture)
Deliverable
client delivery
Required skills
customer empathy, active listening, problem-solving, multichannel communication (phone, email, chat, social media), Italian fluency, English B2
Preferred skills
experience in public-facing roles
Responsibilities
Identify and resolve customer problems, collaborate with retail and administrative teams, adapt to high-paced environments, manage customer requests via phone/email/chat/social media, create sales to meet customer needs and company goals
Seniority
Individual Contributor
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