Customer Success
Core
Deliver targeted expert training and ongoing support to optimize platform adoption for Direct Material/Electronics Sourcing professionals while driving cost savings and strategic negotiation outcomes.
Role type
Senior Customer Success Manager (Supply Chain/Procurement)
Builds
Part Analytics' AI-powered supply management software platform
Domain
B2B SaaS, Supply Chain, Direct Material Sourcing, Electronics
Deliverable
client delivery
Required skills
Account Management, Customer Success Management, Supply Chain processes, Direct material sourcing, Strategic negotiation, Business reviews, Upsell identification, Cross-functional collaboration
Preferred skills
APICS, Lean, Six Sigma certifications, Advisory services experience
Technologies
Part Analytics platform, AI-powered supply management software
Responsibilities
Deliver applied expert training sessions tailored to client requirements, Manage relationships with stakeholders from user to VP level, Identify and summarize direct material cost savings opportunities, Provide strategic negotiation support and best-practice enablement, Evangelize new features and identify upsell/cross-sell opportunities, Collaborate with product teams to refine concepts based on client needs
Seniority
Senior, hands-on IC
