Analyste Support Applicatif N2-N3 (H/F)
Core
Investigating and resolving complex application incidents (N2/N3) for a Transport Management System (TMS) in the logistics sector.
Role type
Application Support Analyst (N2/N3)
Builds
TMS application stability and user satisfaction
Domain
Logistics / Transportation / IT Support
Deliverable
client delivery
Required skills
incident investigation, functional analysis, test case creation, ticket management, user support, SQL/log analysis, Windows/Android/iOS environments, ticketing tools (JIRA/IWS)
Preferred skills
ITIL, transport/logistics sector experience, English/Spanish/Italian
Technologies
TMS, JIRA, IWS, Windows, Android, iOS, SQL
Responsibilities
Escalate and resolve N2 incidents, analyze functional and application origins of dysfunctions, investigate TMS modules to reproduce anomalies, create test cases, handle complex N3 incidents, identify recurring incidents, manage incident tickets, support users, improve support processes, collaborate with international teams, participate in UAT and handovers
Seniority
Mid-level (2-3 years experience)
