Technical Account Manager
Core
Senior Technical Account Manager providing white-glove service and strategic technical leadership to premier enterprise customers, bridging relationship management with high-level problem solving for the Motive fleet management platform.
Role type
Senior Technical Account Manager (TAM)
Builds
Strategic partnerships and account health for Fortune 500 and enterprise clients in transportation, logistics, construction, and field service.
Domain
SaaS fleet management, telematics, and hardware/software integration.
Deliverable
client delivery
Required skills
SQL query development, root cause analysis, hardware fault analysis, API troubleshooting, change management, account health campaign management, technical documentation creation, complex configuration evaluation.
Preferred skills
Telematics and fleet management domain knowledge, third-party TMS integration experience, advanced API expertise.
Technologies
SQL, log parsing tools, API frameworks, hardware diagnostic tools.
Responsibilities
Serve as primary technical point of contact for strategic and enterprise accounts; maintain macro-level understanding of account business needs; operate and drive account health campaigns; collaborate with Product and Engineering to implement hardware, data, or process fixes; use data tools to trace inconsistencies and bugs; own end-to-end resolution of escalated cases; monitor upcoming product releases and advocate in beta programs; create SQL-based queries to identify emerging technical issues; participate in on-call rotations for upgrades and change management.
Seniority
Senior, hands-on IC
