Sr. IT Support Specialist
Core
Providing 1st and 2nd level IT support for end-user hardware, operating systems, basic networks, and software issues while troubleshooting and resolving technical problems.
Role type
Senior IT Support Specialist (1st/2nd Level)
Builds
Resolved technical issues for end-users and clients
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
hardware troubleshooting, operating system troubleshooting, basic network troubleshooting, Windows Active Directory Management, voice systems support, diagnostic program execution, asset inventory management, procedure development, training delivery, problem solving, scheduling and prioritization
Preferred skills
B.A. or B.S. degree in information technology
Technologies
Windows, Apple, Active Directory
Responsibilities
Respond to technical support queries and log them into the IT Service Management System; troubleshoot end-user hardware, operating system, basic network, server-based access, and voice communications problems; troubleshoot software-related problems and computer peripherals; install and configure Windows and Apple desktops and laptops; maintain and update internal knowledge base; process incoming IT forms and requests; travel to provide on-site IT support; develop procedures and training manuals; provide training and respond to technical questions; help develop and mentor fellow staff members
Seniority
Senior, hands-on IC
