Warranty Officer
Core
Review, verify, and manage customer warranty claims while analyzing trends to improve product quality.
Role type
Warranty Officer (Aftersales Operations)
Builds
Warranty claim management processes and reports
Domain
Automotive / Manufacturing
Deliverable
client delivery
Required skills
warranty claim verification, data entry accuracy, trend analysis, report preparation, stakeholder communication, process improvement, site visit investigation, policy compliance
Preferred skills
warranty management systems, ERP systems, Microsoft Office proficiency
Responsibilities
Review and verify customer warranty claim forms and supporting documents; Ensure accurate and timely data entry into warranty management systems; Coordinate with sales teams and customers on claim resolution; Monitor claim status and follow up on pending cases; Analyze claim trends to reduce claim rates; Prepare regular warranty claim reports; Support implementation of warranty management processes; Conduct customer or site visits to investigate warranty issues; Ensure compliance with company warranty policies.
Seniority
Junior to Mid-level, hands-on IC