Lobby Supervisor
Core
Oversee Lobby Greeters to ensure guests have a memorable stay from arrival to departure by managing training, scheduling, and performance.
Role type
Front-line operations supervisor (hospitality)
Builds
Guest arrival and departure experience at resort lobbies
Domain
Hospitality / Resort operations
Deliverable
product features
Required skills
Training delivery, scheduling, performance monitoring, coaching, customer service, data interpretation, problem solving
Preferred skills
Computer literacy, teamwork
Responsibilities
Coordinate training for greeters, schedule greeters, approve time off, oversee curbside greeting process, monitor team performance and conduct coaching, facilitate monthly 1-on-1s, partner with operations to monitor occupancy forecasts, supervise inhouse greeters across resort locations
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