Amazon Connect REST API Integration Engineer
Core
Designing and managing integrations for Amazon Connect, building scalable APIs, and configuring serverless workflows to enable seamless backend-to-UI functionality.
Role type
Senior IC Amazon Connect Integration Engineer
Builds
Scalable RESTful APIs, Python-based AWS Lambda functions, and optimized DynamoDB schemas for contact center systems
Domain
Cloud-native contact center solutions and serverless architectures
Deliverable
production ML models | product features | infrastructure
Required skills
AWS Lambda development, Python, Amazon Connect contact flow configuration, DynamoDB schema design, RESTful API design, Terraform, event-driven architectures
Preferred skills
Contact center/telephony domain knowledge, IVR/SIP concepts, AWS certifications, CloudFormation/CDK
Technologies
AWS Lambda, API Gateway, S3, DynamoDB, IAM, CloudWatch, Terraform, Python
Responsibilities
Develop and maintain RESTful APIs, configure Amazon Connect contact flows and routing logic, manage infrastructure using Terraform, troubleshoot production issues, collaborate with UI teams
Seniority
Senior, hands-on IC
