Helpdesk Engineer – Windows / Microsoft 365
Core
Provide L1 desktop and application support for Windows users and troubleshoot connectivity issues for a small investment fund.
Role type
L1 Helpdesk Engineer (Windows/Microsoft 365)
Builds
User access, device connectivity, and Microsoft 365 application support
Domain
Financial Services / IT Support
Deliverable
client delivery
Required skills
Windows 10/11 desktop support, Microsoft Teams administration, Office 365 basics, Azure AD / Entra ID user administration, FTP/SFTP troubleshooting, ticket documentation
Preferred skills
Financial services or investment firm support experience
Technologies
Windows 10/11, Microsoft Teams, Outlook, Office 365, Azure AD / Entra ID, FTP/SFTP
Responsibilities
Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues; Assist with user onboarding, offboarding, password resets, MFA, and access requests; Support file transfers, FTP/SFTP access, shared drives, and permission issues; Document tickets clearly and escalate L2/L3 issues when required
Seniority
L1 Helpdesk / Desktop Support