Healthcare Specialist (USRN) - Metro Manila
Core
Answering questions from healthcare providers regarding participation requirements, registration, login, assessment completion, and scoring results via phone.
Role type
Healthcare Customer Support Specialist (Phone Triage)
Builds
Registration and assessment workflows for healthcare providers
Domain
Healthcare / Medical Services
Deliverable
client delivery
Required skills
Active PRC and USRN License, 2+ years bedside experience, 2+ years triage phone handling experience, knowledge of ER/OR/Medical Surgical/UR/UM/ICU/Hemodialysis domains, verbal and written communication
Preferred skills
Experience in ER, OR, Medical Surgical, UR, UM, Triage, ICU, or Hemodialysis
Responsibilities
Making outbound calls to healthcare providers, accepting inbound calls, assisting with registration and login, guiding assessment completion, explaining scoring results
