Administrateur poste de travail - H/F
Core
Level 2 technical expert for user environment support, handling escalated incidents and improving service quality for banking clients.
Role type
Senior IC IT Support Engineer (Desktop/Endpoint)
Builds
Stable user environments and resolved incidents for banking clients
Domain
Banking / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 10/11 administration, Active Directory, Group Policy (GPO), SCCM, Ivanti, MDT, WDS, PowerShell scripting, ITSM tools (EasyVista, Remedy), endpoint security (Qualys)
Preferred skills
Complex incident management, SLA adherence, technical documentation, ITIL processes, professional English
Technologies
Windows 10/11, Active Directory, GPO, Office 365, SCCM, Ivanti, MDT, WDS, EasyVista, Remedy, Qualys, PowerShell
Responsibilities
Analyze and resolve escalated Level 1 incidents, manage complex incidents across Windows/AD/GPO domains, maintain and optimize Level 1/2 solution documentation, participate in technical workshops with Level 3 teams, support Level 1 in shift-left initiatives
Seniority
Senior, hands-on IC